| Absence and Abandonment If you are going to be absent from your accommodation please let staff know about this in advance whenever possible. more... Added/updated on 29 September 2009 |  |
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| Abuse – what it is and how to report it Carr-Gomm will do everything in its power to ensure that our clients do not suffer any kind of abuse at all. more... Added/updated on 14 May 2010 |  |
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| Acceptable Use Policy for our ICT service to tenants The purpose of the Acceptable Use Policy and Guidelines is to help you to make safe and efficient use of Carr-Gomm's ICT service. more... Added/updated on 23 February 2006 |  |
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| Allpay The Allpay system is used to pay Carr-Gomm rent and other charges more... Added/updated on 30 April 2010 |  |
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| Anti-social behaviour and harassment Clients have the right to feel safe in their home so Carr-Gomm will always take action when there is anti-social behaviour of any type. more... Added/updated on 14 May 2010 |  |
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| Carr-Gomm clients handbook The Carr-Gomm clients handbook is for all Carr-Gomm clients. It outlines what you can expect from us, what kinds of services you can access, and your rights and responsibilities. more... Added/updated on 1 January 2008 |  |
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| Children Carr-Gomm takes children's safety very seriously and if we think children may be in danger from any other person we will always put the needs of the child first. more... Added/updated on 7 May 2010 |  |
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| Client Development Fund Formerly known as the Carr-Gomm Welfare Fund, the Client Development Fund is a limited pot of money made available to help clients, for instance those suffering hardship because of an emergency more... Added/updated on 14 January 2010 |  |
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| Compensation policy If Carr-Gomm fails to meet certain agreed standards you may be eligible to receive compensation. more... Added/updated on 18 March 2010 |  |
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| Complaints Compliments and Queries Tell us if there is something you are unhappy with, or if we are doing something well... or ask us a question. The CCQ policy explains how. more... Added/updated on 5 August 2009 |  |
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| Confidentiality Carr-Gomm needs to keep some personal information about you but you have a right to privacy, and in order to protect this there is a confidentiality policy and procedure. more... Added/updated on 2 May 2010 |  |
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| Decants Policy Sometimes Carr-Gomm has to move tenants out of a property for a while e.g. to allow repairs to take place. We have now developed a new Decants Policy, with help from tenants, to cover such situations. more... Added/updated on 7 July 2009 |  |
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| Drugs Carr-Gomm aims to provide services that are available to all our clients, including those who may take drugs. Project workers can offer clients support if they want to reduce or stop drug use. more... Added/updated on 14 May 2010 |  |
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| Fair access, diversity and discrimination Carr-Gomm is committed to equality and diversity in all areas of its work and no client should be discriminated against in any way because of race, gender, age, sexuality, religion or disability. more... Added/updated on 5 May 2010 |  |
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| Health and Safety Carr-Gomm has to make sure that our clients, staff and visitors are not put at risk in any way so there is a health and safety policy that applies to all premises that the organisation runs. more... Added/updated on 7 May 2010 |  |
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