CGtell - FAQs

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What is "scareware" Scareware is any software that tries to con you into buying something you don't need. Fake antivirus software (which can damage the system you're using) is especially common. > more...

Why are Friend Finder websites blocked? A variety of "friend finder" type websites claim to offer a way to “hook up” with like-minded adults and insinuate that casual sexual encounters are just a few clicks away. We usually block these. > more...

Why can't we watch videos on clients computers? Unfortunately the type of network connection used for Carr-Gomm's clients' ICT service is too slow to satisfactorily show video content > more...

How do I convert a file to a different format Use an online file conversion facility like Zamzar and you should be able to convert your file(s). > more...

Can Google Earth be made available on the clients network? Unfortunately not because Google Earth requires there to be a graphics card on the computer and the Wyse terminals do not have these. > more...

Why do I have to keep changing my password? Regular password changes are a security precaution necessary to protect your privacy > more...

What should I do if I am locked out of the network? Wait 30 minutes then try again, or seek help from ICT Helpdesk > more...

How do I use a memory stick to save files? For detailed instructions on using memory sticks with our network-enabled terminals please see the network User Guide. > more...

I get a message saying my profile space has exceeded limits... what do I do? You will need outside assistance to remedy this, contact IT Helpdesk for help. > more...

Why can't we use MySpace Instant Messenger on the clients network? You can via web-based IM services > more...

Why can't we use Instant Messaging on the clients network? You can if you use one of the portal sites rather than trying to install an IM client. > more...

Problems with the Scrabulous website Using the Scrabulous website causes Internet Explorer to crash. However the game may be played via the Facebook site so we recommend you use that version instead. > more...

What does it mean if a website is blocked? The site probably breaches our Acceptable Use Policy. > more...

What if I forget my password? We can reset Network passwords, or send you a reminder if you've forgotten your CGtell password > more...

How do I save Open Office Writer files in Word format? Remember to use the SAVE AS option to save files in a format that other programs can read > more...

What are User Names and Passwords for A User Name distinguishes you from other people using a system. A Password is a way for you to prove your identity. > more...

How do I get a Clients IT Network logon A self-enrolment form is available for this > more...

Can we have Skype on computers so that we can make free phone calls Skype is not provided on the clients' network because it will not work in this type of set-up > more...

Why do I keep ending up on a Mobile/PDA website Some websites have special versions for people using a PDA or mobile phone. These may load on web terminals instead of the full version. However there's usually a way around this. > more...

Why are there big gaps between News stories... they seem to be out-of-date With occasional exceptions, News stories are deleted after 1 year (sometimes earlier) > more...

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